Help Center
Frequently Asked Questions
We know that navigating healthcare can come with questions. Our Frequently Asked Questions page was created to give you quick, clear answers to many of the common inquiries our team receives every day.
Here you can find information about booking appointments, prescription renewals, referrals, test results, medical forms, health cards, clinic policies, fees, our different options of care, contacting your healthcare team, and much more.
By making this information easily available online, we can also simplify our telephone system and shorten our voicemail messages, while still ensuring patients have access to the important information they need. This allows our administrative team to spend more time assisting patients whose concerns require direct support.
Before calling the clinic, we encourage you to browse the topics below. You may find the answer you need immediately, along with clear instructions on what to do next and the best way to have your request handled.
Can't find what you're looking for? We'll let you know the best way to contact our team for further assistance.
Less time searching for answers. Less time waiting on the phone. More time focused on patient care.
Our commitment to excellence means these informative pages will evolve and be updated over time. We strive to provide accurate, current resources for all of our patients.
Is Brookline Collaborative Care Clinic taking on new patients?
Yes we are!
We are pleased to welcome new patients to Brookline Collaborative Care Clinic and are currently accepting new patients who do not currently have a physician.
If you are interested in becoming a patient, you can also learn more about our current availability and how to express your interest in joining our practice by selecting the read more button above.
What are the clinic’s hours?
Brookline Collaborative Care Clinic is open Monday to Friday from 8:00 AM to 5:00 PM for regularly scheduled appointments with our physicians and healthcare team.
To provide our patients with additional options for timely care, we also offer extended clinic hours:
Monday & Thursday: Our BCCC Exclusive Access Clinic operates until 8:00 PM for eligible timely and semi-urgent concerns.
Sunday: Our After Hours Clinic operates from 1:00 PM to 5:00 PM and provides care for eligible semi-urgent medical concerns.
Please remember that clinic operating hours are different from our telephone hours, and appointments for our Access and After Hours Clinics should be booked through the appropriate online booking option on our website.
How do I arrange to have tests done, such as blood work, X-rays or an ECG?